EMPLOYEE WELCOME PACKET
Table of Contents
Welcome
Purpose of Handbook
Agency Overview
Location and Contact Information
Hours of Service
-Hour & On-Call Services
Governing Body
Organizational Structure
Leadership Team
Communications
Face-to-Face Interactions
Suggestion Box & Bulletin Board
Staff Meetings
Agency Aims and Objectives
Mission Statement
Vision
Values
Commitment
Human Rights
Equal Opportunity
Anti-Discrimination
Harassment
Sexual Harassment
Reporting Discrimination and/or Harassment
Cultural Diversity
Disabilities
Employment Eligibility
Legal Requirements
Employment of Relatives
Employment of Minors
Employment Process
Unsolicited Employment Applications
Post Position
Screen Applicants
Create Short-List
Conduct Personal Interview
Select New Employee
Make Conditional Offer-of-Employment
Conduct Background Checks
Evaluate Competency
Obtain Additional Information
Determine Immunizations and Testing Requirements
Issue Written Offer-of-Employment
Accept Offer-of-Employment & Complete Hiring Paper-Work
Notify Unsuccessful Candidates
Background Checks
Licensure, Certification and Registration
Renewal of Licensure, Certification and Registration
CPR and First Aid
Criminal Convictions
Additional Conditions of Employment
Drug/Alcohol Testing
Medical Marijuana Usage
Per Diem Status
Compliance
Confidentiality/Non-Disclosure of Information
HIPAA Privacy Rule
Conflict of Interest
Absence of Communicable Diseases
Immunizations
Tetanus-Diphtheria Toxoid
Hepatitis B Series
Tuberculosis Control
Influenza Control
COVID- Control
Employee Immunization Responsibilities
Personal Information
Employee Personnel Files
Employee Medical Files
Classification of Workers
Full-time Employee
Part-time Employee
Full-time Salaried Employee
Part-time Salaried Employee
Temporary Employee
Casual Employee
Shift Employee
Per Visit Employee
Probationary Employee
Independent Contractor
Exempt Employee
Non-Exempt Employee
Volunteer
Standard Work Week
Agency Office Hours
Client Services Hours
Weekend Work Hours
Shift Work Hours
Work Assignments
Work Assignments in the Office
Work Assignments in Clients’ Homes
Client Orientation for Support Workers/Care Aids
Employee Work Assignment Responsibilities
When Unable to Make Work Assignment
Human Resources
Job Descriptions
Employee Skills
Employee Qualifications
Home Care Aide Qualification Criteria
Routine Competency Evaluations
Performance Appraisals
The Appraisal Process
Before You Meet with Your Supervisor
Meeting with Your Supervisor
Performance Issues
Disciplinary Action
Infractions that Could Result in Disciplinary Action
Termination of Employment
Main Reasons For Discharge From Our Agency
Voluntary Termination or Resignation
Retirement
Layoff
Involuntary Termination or Dismissal
Exit Interviews
Staff Development
Orientation
Probation
Training
Seniority
Promotion
Complaints/Grievances
Paid Working Hours
Fair Labor Standards Act
Working Hours
Travel Time
Training and Seminars
Employee Breaks
Paid Breaks
Unpaid Breaks
Rest & Meal Breaks
Leave of Absence
Personal Leave of Absence
Health Issues
Family and Medical Leave (FMLA)
Maternity Leave
Breast-Feeding While on Duty
Parental Leave
Bereavement Leave
Jury Duty
Military Leave
Leave of Absence Requests
Payroll Procedures
Pay Periods
Rounding-Off Hours
Time Sheets
Payroll Deductions
Employee Compensation
Regular Compensation
Over-Time Compensation
Paid Days Off
Eligibility for Paid Days Off
Ineligibility for Paid Days Off
Statutory Holidays
Re-Assignment of Wages
Employee Benefits
Eligibility for Benefits
Full-time Employees
Part-time Employees
Dental and Health Insurance
Continuing Health Coverage (COBRA)
Individual Retirement Arrangement (IRA)
Temporary Disability Insurance
Employee Perks
Referral Bonus
Profit Sharing Plan
Stock Options
Performance Standards & Expectations
Work Ethics and Standards of Conduct
Absence from Work
Punctuality
Attendance
Dress Code
Identification Badge
Personal Phone Calls & Texting
Secondary Employment
Private Servicing Agency Clients
Drug, Alcohol & Illegal Substance Abuse
Gifts, Gratuities & Business Courtesies
Solicitation & Distribution
Federal Civil False Claims & Deficit Reduction Acts
The Federal Civil False Claims Act
Examples of Fiscal Abuse & Fraud Practices
Deficit Reduction Act of – Section
State False Claims Act
State Medicaid False Claims Act
Reporting Suspected False Claims
“Qui-Tam” (Whistleblower) Protection
Measures for Detecting and Preventing Fraud, Waste, & Abuse
Red Flag Rule
Transportation
Vehicle Usage Prerequisites
Agency Vehicle Usage
Personal Vehicle Usage for Client Service
Transportation Waiver
Client Health Insurance Information in Vehicle
Transporting Clients in Employee Vehicles
Transporting Clients in Clients’ Vehicles
Compensation for Private Vehicle Usage
Non-Emergency Medical Transportation (NEMT)
Pre-Requisites for NEMT Drivers
Agency Liability for Personal Property
Usage of Agency Property
Automation Systems
Software
Computers/Telephones/Cell Phones/Mobile Devices
Voice Mail
Internet
Personal Usage of Automation Systems
Prohibited Usage of Automation Systems
Expectations of Privacy
Managerial Rights
Disciplinary Action
Social Media
Media Inquiries
Securing Electronic Devices and Confidential Data
Text & Email Messages
Usage
Permitted Text/Email Communications
Prohibited Text/Email Communications
Data Management
Verbal & Telephone Orders
Agency Purchases & Expenditures
Client Health and Safety
Clients with Unstable Health
Client Medical Emergency
Calling – –
“Do Not Resuscitate” Orders
Death of Client at Home
Death Occurs While on Duty
After-Death Care
Supporting the Bereaved
Client Abuse
Reporting Child Abuse
Safety Measures in the Home Environment
Food Safety
Employee Personal Safety
Safety in the Work Environment
Work-Related Injuries/Illness
Procedures if Injured or Become Ill When on Duty
Workers’ Compensation Benefits
Reporting Incidents
Violence & Threats of Violence
Employee Responsibilities
Environmental Disasters and Emergencies
Employee Responsibilities
Inclement Weather and Hazardous Community Conditions
Infection Control
Infectious/Communicable Diseases in the Community
Employees with Infectious/Communicable Diseases
Clients with Infectious/Communicable Diseases
Blood-borne Diseases
Exposure Plan for Blood-borne Diseases
Personal Protective Equipment (PPE)
Sharp Objects
Financial & Legal Issues
Managing Client’s Finances/Property
Assuming Legal Responsibility for Clients
Exploitation of Client’s Finances /Property
Medication Management
General Documentation
Handbook Revisions
Receipt of Employee Handbook
Addendums
Agency Forms
Confidentiality & Non-Disclosure Agreement
Conflict of Interest Statement
Consent for Child Abuse Clearance Check
Consent to Release Child Abuse Clearance Report
Consent to Drug & Alcohol Testing
Decline Influenza Vaccination
Employee Complaint/Grievance
Employee Mileage Record
Employee Time Sheet
Employer-Employee Agreement
HIPAA – Notice of Privacy Practices
Job Descriptions
- Manager/Administrator
- Compliance Officer
- Administrative Assistant
- Supervisor
- Registered Nurse
- Personal Care Attendant
- Live-in Home Care Aide
- Homemaker
- Home Care Companion
- Financial Manager
- Receptionist
- General Office Clerk
- Bookkeeper
- Billing Clerk
- Payroll Clerk
Mission, Vision & Value Statement
Organizational Chart
Pre-Employment Background Check Authorization
Private Vehicle Mileage Record
Request or Decline Hepatitis B Vaccine
Staff Record of Training & In-services
Standards of Conduct
Texting & Emailing Risks – Notice
Federal Forms
I- 9 – Employment Eligibility Verification
W-4 – Employee’s Withholding Certificate
W- 9 – Request for Taxpayer ID Number & Verification
State& Federal Taxation Sites
Links to State & Federal Taxation Sites